2025 Kubota Kaizen Dealer of Excellence
90 Years of Experience. Still Improving.
Glenn B. Dorning, Inc. is proud to be recognized as a 2025 Kubota Kaizen Dealer of Excellence—an achievement honoring Kubota dealerships that demonstrate outstanding performance and a strong commitment to continuous improvement.
​
Since 1936, our goal has remained simple: take care of our customers, provide dependable equipment and support, and continue finding ways to do what we do better.
​
As we celebrate 90 years of serving our community, this recognition represents something especially meaningful to us. Our experience has shaped who we are, but our commitment to improving is what keeps us moving forward.
What Is the Kubota Kaizen Excellence Program?
The Kubota Kaizen Excellence Program (KEP) was created to identify, recognize, and reward Kubota dealerships that demonstrate profitable and efficient operations while consistently achieving high levels of customer satisfaction.
​
The program evaluates dealerships across four key pillars that Kubota identifies as essential to long-term dealership success:
Performance
Maintaining strong dealership performance and consistently working toward higher standards.
Customer Satisfaction
Providing the level of service and support customers expect throughout their relationship with the dealership.
Profitability
Operating a healthy, sustainable dealership capable of supporting its customers and community for the long term.
Facilities Appeal
Maintaining a professional dealership environment that reflects the standards customers should expect from an authorized Kubota dealer.
What Does This Recognition Mean?
For the 2025 recognition cycle, Kubota recognized dealerships that ranked in the top 50% based on their average scores across all Kaizen Excellence Program Key Performance Indicators as Kubota Kaizen Dealers of Excellence.
​
We're honored to have Glenn B. Dorning counted among them.
​
But for us, the value of this recognition isn't simply having another award to display.
It's what the award represents.
​
A commitment to our customers. A commitment to our dealership. And a commitment to never stop improving.
What It Means for Our Customers
When you're purchasing equipment, ordering parts, or trusting someone to service the equipment you depend on, the dealership behind that equipment matters.
Our recognition as a Kubota Kaizen Dealer of Excellence reinforces the standards we've worked to uphold at Glenn B. Dorning for generations:
Knowledgeable Support
Helping customers find the right equipment, parts, and solutions for the work they need to accomplish.
Dependable Service
Supporting our customers beyond the initial equipment purchase through parts, maintenance, and service.
A Professional Dealership Experience
Creating an environment where customers can feel confident doing business.
Continuous Improvement
Never assuming that decades of experience mean there isn't still an opportunity to become better.
Serving the Inland Empire Since 1936
A Proud History. A Forward-Looking Dealership.
Glenn B. Dorning has been serving customers since 1936.
​
Over the past 90 years, equipment has changed. Technology has changed. The needs of our customers have changed.
Our commitment to serving them has not.
​
Being recognized as a 2025 Kubota Kaizen Dealer of Excellence as we celebrate our 90th anniversary is a fitting reminder of what has allowed Glenn B. Dorning to endure for generations:
Respect the experience that got us here—and keep improving for the customers who will take us forward.